Support — Slow

We're a small team and we read everything.

Contact us

Email us at frekvens.as@gmail.com and we'll get back to you within 2 business days. Include your device model and iOS version if you're reporting a problem.

Want a sound added to Slow? Tell us at frekvens.as@gmail.com with the subject "Sound request".

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings on your iPhone → tap your name → Subscriptions → Slow → Cancel. If you cancel during your free trial, you won't be charged.

How do I restore my purchase on a new device?

Open Slow → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

How do I get a refund?

Purchases are processed by Apple, so refunds go through them. Visit reportaproblem.apple.com, sign in with your Apple ID, and select your Slow purchase.

How do I delete my account?

Open Slow → Settings → Delete Account. This permanently removes your account and the data associated with it. You can also email us at frekvens.as@gmail.com and we'll delete it for you.

The audio stops when I lock my phone — what do I do?

Slow is designed to keep playing with the screen locked. If it stops, check that Background App Refresh isn't restricted and that Low Power Mode isn't interrupting playback, then restart the app.